Forever Coo bracelet

Choose any letter, number, or keyboard symbol for your engraving, up to 20 characters including spaces. All characters are engraved in a clean Arial font for a timeless finish.

Signature Standard Size

Our bracelets are designed in a one-size, slightly oval shape that follows the natural contour of the wrist for comfort, with an internal dimension 57mm (length) × 50mm (width).

To keep your Vivi Coo pieces at their finest:

• Avoid exposure to harsh chemicals such as perfumes, lotions, hair products, and cleaning agents, as these can affect both the rhodium plating and enamel.
• Remove before bathing, swimming, or exercising to protect the enamel and preserve the shine of the rhodium finish.
• Clean gently with a soft, lint-free cloth. Avoid silver dips or abrasive cleaners, as they can damage the rhodium plating and enamel.
• Store separately in a soft pouch or box to prevent scratches.
• Keep away from extreme heat which may affect the enamel detailing.
• Rhodium plating helps prevent tarnish, but gentle handling will keep the piece looking its best for longer.

Please note: Engraved pieces are non-refundable.

We hope that you will be delighted with your order. However, if you change your mind you may return your item in a new and unworn condition and in the original, undamaged packaging for a refund. We require proof of purchase for returns.

Customers must use the designated QR code sent via email once a return is requested and present this when sending their return. This ensures safe delivery and full insurance coverage. We cannot take responsibility for items returned outside of our authorised return system.

Step 1: Start Your Return

Notify us within 10 days of receiving your order via the Vivi Coo Returns Portal.

Step 2: Receive Your Prepaid Postage QR Code

Once your return is approved, we'll email you a QR code for Royal Mail Tracked 48. Please check your spam folder in case the email lands there.

Step 3: Package Your Jewellery Securely

• Items must be returned in perfect, original condition.
• Please include all original undamaged packaging.

Step 4: Send Your Parcel

Simply drop it at any Post Office within 30 days of receiving your order and present your QR code. Keep your tracking receipt for proof of return.

Step 5: Refund

• Refunds will be processed once items are received in their original condition.
• Refunds will be issued to your original payment method within 5–7 business days.

Are Vivi Coo pieces only for new mums?

Not at all. While our jewellery makes a thoughtful gift for new mums and baby showers, many pieces are designed to celebrate motherhood at any stage of life. For example, our 'Tapuat' piece honours the enduring bond of motherhood itself, making it a meaningful gift for mothers at any stage of life.

What materials do you use?

Our jewellery is crafted using high-quality solid 925 sterling silver, enamel, and resin, depending on the design. Each piece is created to be long-lasting and suitable for everyday wear.

Are your pieces safe for sensitive skin?

Yes. Our jewellery is hypoallergenic and free from lead and nickel, making it suitable for most people with sensitive skin.

Can I personalise any piece of jewellery?

Yes. There is an additional charge (+£35) for engraving. The engraving is in a standard Arial font, up to 20 characters including spaces.

How is my Vivi Coo jewellery presented? Can I include a gift message?

Each piece arrives beautifully packaged in a soft cloth pouch, placed inside the drawer of our signature white box. Ribbon is not included. For an added personal touch, especially if you're gifting - there is an option for a complimentary message card tucked beneath the pouch. You can leave it blank to write your own note or have us print your message, which is especially useful for gifts sent directly to the recipient.

How should I care for my jewellery?

For lasting beauty, please explore our Care Guide in the dropdown menu above.

Do you deliver internationally?

At the moment, we do not offer worldwide delivery. We currently ship within Mainland UK only. We hope to expand our delivery options soon as we grow.

Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.

How long will my order take to arrive?

You can choose either Royal Mail Tracked 24 hour delivery, or Royal Mail Special Delivery Guaranteed by 1pm (signature required).

Non-personalised items: Processing typically takes 1–2 business days, followed by delivery time depending on your region. You'll receive a tracking number once your order has been dispatched. We aim for delivery within a week.

Personalised items: Processing (including engraving) takes 6–7 business days, followed by delivery time depending on your region. You'll receive a tracking number once your order has been dispatched. We aim for delivery within two weeks.

Do you offer returns or exchanges?

Our returns process is designed to be simple and seamless, so you can shop with confidence.

To request a refund, please notify us within 7 days of receiving your order. Returns or exchanges are accepted within 14 days of delivery, provided the item is unworn and in its original packaging.

Engraved pieces are non-returnable unless faulty. For full details, please see our Refund Policy in the dropdown menu above.

What if my jewellery arrives damaged?

Every Vivi Coo piece is crafted and packaged with care in parcels designed to protect. If your jewellery arrives damaged or incorrect, please contact us within 48 hours with photos, and we'll ensure it's addressed promptly.

Will there be new collections?

Yes. We're always growing our collection with new pieces inspired by the stories and journeys of women and mothers. Sign up to our Newsletter and follow us on Instagram to be the first to know.

What size are the bracelets? Do they fit everyone?

Signature Standard Size: Our bracelets are designed in a one-size, slightly oval shape that follows the natural contour of the wrist for comfort, with internal dimensions of 57 mm (length) × 50 mm (width). This size fits most wrists elegantly and comfortably.

Are all Vivi Coo pieces identical?

Each Vivi Coo piece is hand-crafted by skilled artisans. Because of this, very slight variations in shape or finish may occur - these aren't flaws, but a mark of true craftsmanship that makes every piece uniquely yours.

How do I contact customer support?

You can reach us via email at hello@vivicoo.com, through our contact form, or via Instagram @vivicoojewellery. We typically respond within 24–48 hours.