The Tapuat bracelet

Engraving will be visible inside the bracelet. Choose any letters, numbers, or keyboard symbols for your engraving, up to 20 characters including spaces. All characters are engraved in a clean Arial font for a timeless finish. Please double-check your entry before submitting as it will be completed exactly as entered.

Children's names: Emma & Lily ♥

Initials & birth year: EJM 2024

Simple sentiment: Forever Love

Birth dates: 12.03.2023

Letters: L | J | P

To keep your Vivi Coo pieces at their finest:

• Avoid exposure to harsh chemicals such as perfumes, lotions, hair products, and cleaning agents, as these can affect both the rhodium plating and enamel.
• Remove before bathing, swimming, or exercising to protect the enamel and preserve the shine of the rhodium finish.
• Clean gently with a soft, lint-free cloth. Avoid silver dips or abrasive cleaners, as they can damage the rhodium plating and enamel.
• Store separately in a soft pouch or box to prevent scratches.
• Keep away from extreme heat which may affect the enamel detailing.
• Rhodium plating helps prevent tarnish, but gentle handling will keep the piece looking its best for longer.

Are Vivi Coo pieces only for new mums?

Not at all. While our jewellery makes a thoughtful gift for new mums and baby showers, many pieces are designed to celebrate motherhood at any stage of life. For example, our 'Tapuat' piece honours the enduring bond of motherhood itself, making it a meaningful gift for mothers at any stage of life.

What materials do you use?

Our jewellery is crafted using high-quality solid 925 sterling silver, enamel, and resin, depending on the design. Each piece is created to be long-lasting and suitable for everyday wear.

Are your pieces safe for sensitive skin?

Yes. Our jewellery is hypoallergenic and free from lead and nickel, making it suitable for most people with sensitive skin.

Can I personalise any piece of jewellery?

Yes. There is an additional charge (+£17) for engraving. The engraving is in a standard Arial font, up to 20 characters including spaces.

How is my Vivi Coo jewellery presented? Can I include a gift message?

Each piece arrives beautifully packaged in a soft cloth pouch, placed inside the drawer of our signature white box. Ribbon is optional. For an added personal touch, especially if you're gifting - there is an option for a complimentary message card tucked beneath the pouch. You can leave it blank to write your own note or have us print your message, which is especially useful for gifts sent directly to the recipient.

How should I care for my jewellery?

For lasting beauty, please explore our Care Guide in the dropdown menu above.

Do you deliver internationally?

At the moment, we do not offer worldwide delivery. We currently ship within Mainland UK and Europe. We hope to expand our delivery options soon as we grow.

Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the safe and undamaged delivery of your order.

How long will my order take to arrive?

For non-personalised items, (if you do not choose to engrave) you can choose between Royal Mail Tracked standard delivery (no signature required), usually delivered within 2–3 working days, or Royal Mail Special Delivery Guaranteed by 1pm (signature required) for next-day delivery.
You’ll receive a tracking number as soon as your order is on its way.

Personalised (engraved) items: Please allow 5–7 business days for processing and shipping, including engraving. You’ll receive a tracking number as soon as your order is on its way.

Do you offer returns or exchanges?

Our Love It Guarantee - We're so confident you'll treasure your personalised bracelet that we offer returns on engraved pieces. Simply return within 14 days for a full refund minus a £25 restoration fee. To request a refund, please notify us within 7 days of receiving your order. Returns or exchanges are accepted within 14 days of delivery, provided the item is unworn and in its original packaging. full refund policy

European customers

Please see our full refund policy for specific return instructions for orders shipped outside the UK.

What if my jewellery arrives damaged?

Every Vivi Coo piece is crafted and packaged with care in parcels designed to protect. If your jewellery arrives damaged or incorrect, please contact us within 48 hours with photos, and we'll ensure it's addressed promptly.

Will there be new collections?

Yes. We're always growing our collection with new pieces inspired by the stories and journeys of women and mothers. Sign up to our Newsletter and follow us on Instagram to be the first to know.

What size are the bracelets? Do they fit everyone?

Signature Standard Size: Our bracelets are designed in a one-size, slightly oval shape that follows the natural contour of the wrist for comfort, with internal dimensions of 57 mm (length) × 50 mm (width). This size fits most wrists elegantly and comfortably.

Are all Vivi Coo pieces identical?

Each Vivi Coo piece is hand-crafted by skilled artisans. Because of this, very slight variations in shape or finish may occur - these aren't flaws, but a mark of true craftsmanship that makes every piece uniquely yours.

How do I contact customer support?

You can reach us via email at hello@vivicoo.com, through our contact form, or via Instagram @vivicoojewellery. We typically respond within 24–48 hours.